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Terms of Service:

The following terms and conditions govern all use of our store website and all content, services, and products available at or through New Earth Andara Creations.

By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement.

Cookies
We employ the use of cookies. By using New Earth Andara Creations, you consent to the use of cookies in accordance with our privacy policy.

Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.

License
Unless otherwise stated, New Earth Andara Creations and/or it’s licensors own the intellectual property rights for all material on our site. All intellectual property rights are reserved. You may view and/or print pages from our store for your own personal use .

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Please note that we generally do not offer refunds on our products, physical or digital. If there is any issue, we will happily replace your product/s. Thank you for your understanding.

Shipping & Delivery
What is the cost of shipping?
Currently we have a set price of $44 US for global shipping with the exceptions of South Africa, New Zealand, Australia and Asia. For South Africa, courier is $5 US and New Zealand, Australia and Asia $55 US.

How long will it take for my order to arrive?
Orders shipped will typically arrive within 15-21 business days.
For larger orders and orders in Europe, your products will be sent via DHL. For smaller orders in the US and Canada, we occasionally ship internationally to our local US distributor and your order will generally be sent via USPS.

How long will it take for my order to ship?
Orders will typically ship within 5 to 7 business days.

Why haven't I received my package?
Please check the tracking on your package.
If your order status shows "Delivered" and you did not receive the item, please follow up with the carrier listed on your order status page.

New Earth Andara Creations is not responsible for lost or stolen packages.

What happens if my order is 'refused' or 'returned to sender'?
Orders that are 'Refused' or 'Returned to Sender' will be processed as a return and are not re-shipped. These include orders that could not be delivered due to incorrect address information entered during the ordering process. These types of returned orders are eligible for a refund for cost of goods (shipping is not refundable).